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SHIPPING & PICKUP

When shopping at montgomerys.com (the “Site”), a division of Montgomery’s Furniture, Inc. (collectively “Montgomery’s”, “We”, “Us”, or “Our”), you can choose between two shipping methods within Our local and extended delivery zones, Free Shipping or White Glove Delivery; you may also choose to pick up merchandise at any one of Our warehouses, or request a custom shipping quote for deliveries outside of Our delivery zone.


Local Delivery Zone

Our local delivery zone is roughly within these parameters: North of Hwy 18 and South of Hwy 20. West of the South Dakota Minnesota Border and East of Hwy 81. Click here to enter a shipping address to view delivery options.


Standard Delivery Zone

Our standard delivery zone covers locations outside of Our local zone within 200-miles of each of Our showrooms. This includes eastern South Dakota, western Minnesota, northwestern Iowa, northeastern Nebraska, and southeastern North Dakota.

FREE SHIPPING

With Free Shipping, your merchandise is delivered, unassembled and in original packaging, into your garage.
Local Delivery Zone: FREE with minimum purchase of $499
Extended Delivery Zone: FREE with minimum purchase of $1,499

Free Shipping Delivery Hours:
Monday – Saturday 8am to 4pm (By Appointment)
Assembly of items available for $50 per item.

  • Before Shipping:
    • Our Scheduler will contact you to schedule a date for delivery once your entire order is in stock. You will also receive a text message or phone call 48 hours in advance providing a 2-hour delivery window.
    • If applicable, please remove snow, ice, or other potentially hazardous obstacles from all walkways and driveways.
  • Day of Delivery
    • Our delivery team will call you 30 minutes ahead of their arrival to let you know they are on their way. Our delivery trucks are routed for the most effective mileage and to efficiently serve all customers. Our delivery teams make every effort to keep on schedule and, in most cases, will arrive during the scheduled time window; however, unforeseen delays may arise.
    • You can track your shipment with DispatchTrack: https://www.montgomerys.com/contact/delivery/
    • Once our delivery team has finished unloading your furniture, we will e-mail you a survey to complete at your convenience
  • After Delivery

Hot Buy and Off-Site Sale items do not qualify for free shipping or free assembly.

WHITE GLOVE DELIVERY

With White Glove Delivery, our team will fully inspect and assemble your merchandise. Upon arrival your merchandise will be placed in your desired space, and positioned as you request. White Glove Delivery is free to the Local Delivery Zone with minimum purchase of $499 AND purchase of protection plan or 365 Night Sleep Promise. Also available for Extended Delivery Zone with a minimum purchase of $1,499 AND purchase of protection plan or 365 Night Sleep Promise. White Glove Delivery Hours: Monday – Saturday 8am to 4pm (By Appointment)
  • Before your White Glove Delivery
    • Our Scheduler will contact you to schedule a date for delivery once your entire order is in stock.
    • If applicable, please remove snow, ice, or other potentially hazardous obstacles from all walkways and driveways.
    • Remove pictures, mirrors, plants, fragile items, and other hazards from the delivery path and destination
    • Please protect your floors by placing down rugs, blankets, or cardboard
    • When measuring for fit, be sure to consider doorway, hall, staircase as well as the destination; and if necessary, remove any doors or windows.
    • Please notify us at least 48 hours prior to your scheduled delivery of any special requirements needed to complete your delivery
    • If you need to change the time or location of your scheduled delivery, please contact our Scheduler at least 48 hours prior to your scheduled delivery
    • You will receive a text message or phone call two days in advance of your scheduled delivery providing you a two hour window for our delivery.
    • Someone 18 years of age or older must be present to accept the delivery.
  • During The White Glove Delivery
    • Our delivery team will call you 30 minutes ahead of their arrival to let you know they are on their way. Our delivery trucks are routed for the most effective mileage and to efficiently serve all customers. Our delivery teams make every effort to keep on schedule and, in most cases, will arrive during the scheduled time window; however, unforeseen delays may arise.
    • You can track your delivery with DispatchTrack: https://www.montgomerys.com/contact/delivery/
    • White Glove delivery allows you to have warranty service provided at the delivery location (subject to all applicable terms in the Service Agreement) without paying a separate service trip charge during the one-year period from the date on your receipt of purchase.
    • Please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt. Please document the damage you claim with photographs and send to service@montgomerys.com.
    • Once our delivery team has finished unloading your furniture, we’ll clean up and e-mail you a survey to complete at your convenience
  • After White Delivery
For White Glove Delivery without minimum purchase: In Town: $99  |  50 miles: $129  |  100 miles: $199  | 200 miles: $249

WAREHOUSE PICKUP

BEFORE PICKUP:

  • Please call the warehouse prior to pickup to ensure your product(s) are available and ready for placement in your vehicle.
  • Your sales receipt and photo ID are required for proof of purchase and full payment.
  • Bring blankets and tie downs to protect your purchase. Montgomery’s does not provide blankets or tie downs.

AT PICKUP:

  • We will assist you in inspecting and loading your items. However, it is your responsibility to ensure that your goods are properly loaded, secured, transported and placed in your home.  We strongly recommend you open and inspect your merchandise before leaving.
  • You will sign off to verify your acceptance of furniture in good condition.
  • Montgomery’s leaves merchandise selected for pickup in original vendor packaging for safer transport to your home.  We inspect the exterior of packaging for visible damage.  You are responsible for inspecting all pickup items before loading them into your vehicle and noting any external signs of damage to our team. If you take home an item that has an imperfection or concealed damage, it is your responsibility to return the item to Montgomery’s for servicing or for a return or exchange if your situation fits within our Return/Exchange Policy, found here.

Sioux Falls Warehouse
3701 S. Western Ave
Sioux Falls, SD 57105
To schedule pickup:
605-332-4400 opt. #3

Watertown Warehouse
1000 9th Ave SE
Watertown, SD 57201
To schedule pickup:
605-886-5500

Madison Warehouse
747 Washington Ave
Madison, SD 57042
To schedule pickup:
605-256-4400

If you are outside of our delivery zone, simply follow the checkout process and submit your desired order or Contact Us to receive a shipping quote from our Scheduler.

 

Delivery Timing

Stocked items ship from our warehouse according to your delivery zone. If there is a delay, we will notify you by phone or email. Every custom ordered product on our site has an estimated lead time – the number of weeks it takes for an item to be processed and prepared for shipment. Each lead time varies based on many different factors and is guided by the vendor/manufacturer. Each product page on our site includes the estimated lead time (“Usually ships in ____”) to give you an idea how quickly your order will leave our warehouse. Delivery timing is subject to product availability and other factors not within in our control. All delivery timing provided on the Site is based on the most complete information we have at the time but are estimates only and cannot be guaranteed. If your order cannot be filled, you will be contacted as soon as possible and be given the option of substituting a product with similar pricing or canceling your order.

Direct Shipment

We may ship smaller, lighter items directly to you from the manufacturer. Items may require assembly. Please note that only eligible items will qualify for direct shipping to customer.9