Delivery & Pick Up

Experience the excellence of our premium delivery services, designed to bring your new furniture into your home with utmost care and professionalism. Our team ensures a top-level service by removing their shoes upon entering, carefully bringing your furniture inside, and assisting with the arrangement to suit your space perfectly. Additionally, we provide expert guidance on how to care for and manage your new pieces, ensuring they remain in pristine condition. Trust us to deliver not just furniture, but a seamless and satisfying experience from start to finish.

Need Help? Talk to our delivery team: 605-332-4400 ext 2

Track Your Delivery

We’re just as excited about your new furniture as you! Enter your sales order # or your phone number associated to track your delivery

Need Help? Talk to our delivery team: 605-332-4400 ext 2

* Only for day-of-delivery tracking

Furniture Pickup & Delivery FAQs

Now that you’ve made your purchased from Montgomery’s, you have to get it home!

We offer 3 easy options:

Warehouse Pick Up: No appointment is necessary for pick up at any of our warehouse locations. Show your receipt, and our team will bring your items to the pickup door and load them into your vehicle. Merchandise is unassembled and in original packaging. Assembly, with a fee, is available but requires a 48-hour notice. Please let your salesperson know your preference at the time of purchase.
Premier Delivery: Your merchandise is inspected, fully assembled, & placed in your desired space. No minimum purchase is required.
Fees apply.
Mattress Delivery: Free local delivery of your mattress purchase. Includes inspection, assembly, and placement in your desired space—minimum purchase required.

HOW DO I PREPARE FOR MY DELIVERY?

Preparing for your delivery:

Have an adult, 18 years of age or older, be present to accept any delivery.
Re-measure to make sure your new furniture will fit in your home.
Clear the room and decide where your new furniture will be placed.
All product arrival dates are tentative and based on manufacturer lead times. If your furniture is not in stock at the time of purchase the delivery date listed on your invoice may vary based on product arrival.

During your delivery: If for any reason you are not completely satisfied with your new furniture or its installation, contact our customer service department prior to the delivery installers leaving your home.

You also have the option to pick up your furniture purchase at our local warehouse, free of charge. You will have the option to select delivery or pick-up at checkout.

HOW DO I PICK UP MY FURNITURE PURCHASE?

Preparing for pickup:

Call our Customer Service Department to confirm that your furniture is ready for pick up.
Re-measure to make sure your new furniture will fit in your home.
Make sure your vehicle is large enough to safely transport your new furniture.
Pack rope and blankets to properly secure your new furniture and ensure its safe ride home.Keep in mind that we cannot assist in the securing of your product.
Any person picking up a purchase must present a copy of the enclosed invoice and a photo ID, and either be listed or authorized on the invoice. If the person picking up is not listed on the invoice, please call our Customer Service Department.
All product arrival dates are tentative and based on manufacturer lead times. If your furniture is not in stock at the time of purchase the pick up date listed on your invoice may vary based on product arrival.

While you’re picking up: Please inspect all of your new furniture at the time of pick-up. If there are any items that do not meet your approval please inform the team member assisting you.

ONLINE PURCHASES?

Orders place online will have any applicable delivery charges listed at checkout if the option for Delivery is chosen. Some delivery options available in store are not available for online orders.

TRACKING DELIVERY?

By entering your phone number or invoice number, you can track your delivery or service appointment. Get a better time frame, see which stop number you are on our route, and even see the service team who will be arriving to your home!

* Only for day-of-delivery tracking

HAVE QUESTIONS?

Our goal is to exceed your expectations. If we haven’t, please inform any manager on duty or contact our Customer Service Center either by filling out our contact form below or calling 605-332-4400 ext 2. We will make every effort to satisfy your needs.

Meet The Team

Montgomery's delivery team is dedicated to ensuring customer satisfaction, working tirelessly to deliver your purchases promptly and efficiently with the ultimate goal of putting a smile on your face.