At Montgomery's, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied. We are happy to accept returns or exchanges on any in-stock merchandise that is delivered damaged, defective or if you are unhappy with it in any way. Returns or exchanges on in-stock merchandise must be reported to Customer Service within 24 hours and returned or exchanged within 7 days of receipt of merchandise.
Special order merchandise is limited to manufacturer defect and warranty services only. Special orders are custom made for you and are non-returnable, non-exchangeable, and non-refundable.
Premium mattress sets are eligible for a 120 or 365 Night Perfect Sleep Promise™ and if you are not satisfied, you may be eligible for a Perfect Sleep Promise™. Read more about our Perfect Sleep Promise™ here. All other mattresses may be returned only in the event they are delivered damaged or later found to be defective. Pillows, sheets, comforters, mattress protectors and other bedding do not qualify for the Perfect Sleep Promise™ and may not be returned or exchanged.
Read our detailed Return & Exchanges Policy here.
If your merchandise is outside of the return or exchange window and requires a repair or other service, please consider our talented Service Department to complete the service. Contact our Service Department.
To ensure that you are completely comfortable with the rest you get on your new mattress, we offer our 120 or 365-night Perfect Sleep Promise™. The Perfect Sleep Promise™ is available on new mattresses priced $799 or above. The 120-night Perfect Sleep Promise™ starts at just $69 (the cost of the mattress protector), or go with the 365-night Perfect Sleep Promise™ for just $1 a day.
In the event you are not completely satisfied with your sleep comfort after a minimum of a 60-night sleep trial, which starts on your delivery date, you may do a Comfort Exchange for a new mattress of equal or lesser value through the 120 or 365-night Perfect Sleep Promise™.
Also receive the following with your purchase:
Read more details about our Perfect Sleep Promise™ and 10-year Stain Warranty here.